Return Policy

Service Cancellation

You may cancel your website development project with craftedgift at any time by providing written notice. Cancellation requests must be submitted via email to info@craftedgift.world or through our contact page.

Refund Policy

Refunds for website development services from craftedgift are handled on a case-by-case basis:

• Before Work Begins: If you cancel before any development work has commenced, you may be eligible for a full refund of any payments made, minus any administrative fees.
• During Development: If you cancel after work has begun, refunds will be calculated based on the percentage of work completed. You will be charged for all completed work and materials.
• After Completion: Once the website development project is completed and delivered, refunds are generally not available unless there is a material breach of the service agreement.

Refund Processing

If you are eligible for a refund, craftedgift will process the refund within 14 business days of receiving your cancellation request and confirming eligibility. Refunds will be issued to the original payment method used for the transaction.

Service Modifications

If you wish to modify your website development project after work has begun, craftedgift will work with you to accommodate reasonable changes. Significant modifications to the project scope may result in additional charges or timeline adjustments, which will be discussed and agreed upon before implementation.

Unsatisfactory Service

If you are not satisfied with the website development services provided by craftedgift, please contact us immediately. We are committed to resolving any issues and will work with you to address concerns. We may offer revisions, modifications, or other solutions before considering a refund.

Project Delays

If craftedgift is responsible for significant delays in project completion beyond the agreed timeline, we will work with you to resolve the issue. In cases of substantial delays caused by us, you may be entitled to compensation or project adjustments as determined on a case-by-case basis.

Client Responsibilities

To ensure timely completion of your website development project, clients are responsible for:

• Providing necessary content, images, and materials in a timely manner
• Responding to requests for feedback and approvals within agreed timeframes
• Providing accurate information about project requirements and preferences
• Making payments according to the agreed schedule

Dispute Resolution

If a dispute arises regarding refunds, cancellations, or service quality, craftedgift encourages open communication to resolve the matter amicably. If a resolution cannot be reached, disputes will be handled according to the terms specified in the service agreement.

Contact Information

For questions about returns, refunds, or cancellations, please contact craftedgift at info@craftedgift.world or visit our contact page. We aim to respond to all inquiries within 24 hours during business days.

Policy Changes

craftedgift reserves the right to modify this return policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after policy changes constitutes acceptance of the updated terms.

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